We use a system called Quiet Detection to detect unauthorized activity such as 3-way calling. The system monitors your end of the conversation to determine if you are still on the line. you (not the inmate) must be heard on the line every 10 - 15 seconds. The response can be as simple as you acknowledging the inmate by saying ok or un-huh every 10 - 15 seconds. If the system cannot determine that you are still on the line and actively participating in the conversation the call will be disconnected. If this happens while you are using a cell phone it could be do to a weak signal or your signal fading in and out. Please ensure that you have good reception while attempting to take calls from an inmate facility.
If you have made a payment on our website this year you will be setup up for the new ivr system. If you have not made a payment on our website and wish to continue to use the ivr to make your payment please use our website to make a payment so that you will be activated in our new system.
We will be open Monday 6 Sep from 8-1 EST in observance of the holiday.
The theft of telecommunications services is a crime. Bealls Communications, LLC. reserves the right to block calls to anyone that does not pay for services and will prosecute individuals that attempt to steal such services.
Prepaid customers who have their line flagged for passing messages or excessive attempts by the inmate will be charged a $5 reactivation fee to have the line opened back up.
Prepaid customers are allowed to transfer calls to a different line once every 30 days. Any additional transfers will result in a $2 transfer fee.
Billable Customers: For customers who have charges billed to their phone bills. The first excessive attempts or passing of messages will cause your line to be deactivated and you must contact customers service to have line reactivated. The second excessive or passing of messages will result in your line no longer being eligible for billing.
Here at Bealls Communications we value our customers, however foul or abusive language directed at a CSR will not be tolerated and could result in suspension or termination of your services.
For customers having calls placed on their bill. When the limit is reached you must have a 0 balance to have the line reset for more calls. If you have a balance with your provider even though it is not due, your bill must be paid in full.
If you are setting up your account for prepay please make your first payment through moneygram with all the correct address information.
When you get ready to make your second payment contact customer service to see if you will be eligible to make credit card payments.
Credit cards payments must be made using a card that is in your name if you use a card in someone else's name your account will no longer be eligible for credit card payments.
In order to receive your balance you must:
1. Wait for the inmate to call
2. When the inmate calls you must listen to the full recording at the end it will give you your balance and give you the opt to press 1 to accept the call
Coming Soon:
(Non-Prepay customers can login and see their balance.)
*Web Payments* If your credit card company participates in the Verified by VISA or MasterCard SecureCard Programs then you are eligible to make payments via the web. These payments are usually posted to your account within 15 Minutes. There is a $5.00 service fee on all web payments (i.e. If you want $20 to go on your account your payment amount would be $25.00).
If you have a prepaid account
established with Bealls, You may make a payment through our
automate phone system. The system will accept VISA or Master Cards.
The system is available 24hrs a day. It may take up to 15 minutes
for the system to post the payment. The minimum payment is $15.00.
A $5.00 fee will be assessed for all payments taken by phone. To
make a payment by phone please call:
Toll Free# 1-877-523-2557 or Local# 1-850-392-1690
You can create a new account or fund an existing account by making a MoneyGram payment. This can be done by going to your local MoneyGram office or online by going to MoneyGram. When making a MoneyGram payment you will need the following information; your account number will be your 10 digit phone number (without dashes i.e. 5551234567) and our receive code 3216. The minimum payment will be $15.00. A $2.00 fee will be deducted from your payment. Once the payment is made it may take anywhere from 2-24 hrs for the payment to be posted to your account.
Use MoneyGram® ExpressPayment® service to make
your Bealls Communication Group payment at 40,000 MoneyGram agent locations
nationwide including Walmart and CVS/pharmacy. MoneyGram charges a fee of $6.95
for this service.
Click here to find the MoneyGram agent nearest you, or call 1(800) MONEYGRAM. To make a same-day*, guaranteed payment** with MoneyGram, use Receive Code 3216.
For many MoneyGram locations, including Walmart, please start by
completing a blue ExpressPayment form
with the following information:
Receive Code: 3216
Account Number:Your
Beall’s Communication Group account number
Company Name:Bealls
Communication Group
City/State:
For other MoneyGram locations, such as CVS/pharmacy, please follow
these steps:
1.
Pick up the red MoneyGram phone - it will auto dial MoneyGram Customer
Service.
2.
When prompted for the transaction type, select Pay a Bill from the
menu list.
3.
Enter your telephone number.
4.
You will be connected to a live MoneyGram agent who will ask you to
confirm your telephone number, name, address, account number, the amount of
your payment and the receive code of the recipient (Bealls
Communication Group Receive Code is 3216).
5.
You will receive important details from the MoneyGram agent – write
them down.
Take all details to the cashier at the retail location who will collect the cash and the MoneyGram service fee, and complete the payment
*Payment notification is made available to Bealls Communication Group within 10 minutes. Check with Bealls Communication Group for actual payment posting time. **Guarantee based on MoneyGram payment notification to biller. Actual payment to biller based on contract terms. MoneyGram®, ExpressPayment® and the Globe are registered marks of MoneyGram.
Mail money order (Do not mail cash) to:
Bealls Communications Group
Billing Dept
1509 Hickory Ave
Panama City, FL 32405
New accounts can be created by:
Making a payment through
MoneyGram (allow 2-24 hours to process)
or
Talking to a customer service representative during business
hours
Mon - Fri 8A.M. - 8P.M. EST, Sat 8A.M. - 11A.M.
EST
* When you get ready to make your second payment contact customer service
to see if you will be eligible to make credit card payments.